Allied Solutions Saudi Arabia:

Allied solutions is a Saudi company specializes in information Technology solutions. It ownes advanced contact center which is operated by qualified personnel and high potential for the implementation of all services in addition to technical information section provides special services and Internet communication networks.

Call Center:

The Call Center of the allied art equipment and technical programs and to help raise the level of service provided, and is staffed by 30 employees. Is the division of labor system shifts of 8 hours duration each day, where it is always scheduled, including a plan by the Court without any disorder or lack of coverage during the term of the Center, tracking and management of the Center curriculum supervision supervisor to present at least one in each period Work scheduled, and supervisor is allocated for each product separately that the supervisor has the capacity to deal with the various products that provide services center

Technique used in the Call Center:
• AVAYA IP412
To organize and send and receive calls
• VoiceMail Pro
Voice message system to receive related
• IP Office Compact Contact Center
To collect reports 

System Specification:
The System always allow us to: 
• monitoring of calls Incoming and Outgoing.
• reduce lost calls and others serviced
• calculation of the average call
• No. revealed on time and waiting on the line
• the ability to receive certain phone calls ahead
• the ability to define Key figures in the system.
• capacity to develop more than one person to assist the customer on the same line.
• the ability to convert all voice communication to the letter
• the ability to issue reports and statistics for traffic in the center

The most important achievements of the company:
• Design and implementation of the National Network for a Resorts & Tourist Estate Co.Ltd.
• Design and implementation of the website of the group of companies' resorts.
• The design of electronic wallet (smart card) for bookings and service for National vacations co,.
• Electoral campaigns of candidates in the municipal council and the Chamber of Jeddah.